Privacy Policy
At Avinash Tour & Travels, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our cab booking services.
📋 Table of Contents
1. Introduction
Welcome to the Privacy Policy of Avinash Tour & Travels ("we," "our," "us," or the "Company"). We operate cab booking and tour travel services across Assam, Arunachal Pradesh, and Meghalaya in Northeast India.
This Privacy Policy describes how we collect, use, process, and protect your personal data when you use our website, WhatsApp booking service, phone booking, or any other communication channel to avail our cab booking and travel services.
By using our services, visiting our website, or communicating with us through any channel, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.
"Your privacy is not just our legal obligation — it is a fundamental part of the trust you place in Avinash Tour & Travels when you choose us as your travel partner."
This policy applies to all users, including customers, website visitors, and anyone who contacts us through phone, WhatsApp, or any other medium for the purpose of booking a cab, requesting information, or availing our tour and travel services.
2. Information We Collect
To provide you with reliable and efficient cab booking services, we may collect the following types of information:
2.1 Personal Information You Provide
When you book a cab, fill out our booking form, or contact us, you voluntarily provide us with the following information:
- Full Name: To identify you and address you during communication and travel.
- Phone Number: To contact you regarding your booking, send confirmations, and for the driver to reach you at the pickup location.
- Pickup & Drop Locations: To plan your route, assign the appropriate driver, and calculate the trip distance.
- Travel Date & Time: To schedule your cab and ensure availability of the vehicle.
- Number of Passengers: To assign the correct vehicle type (Xylo, Innova, XUV700, Tempo Traveller) based on your group size.
- Vehicle Preference: To assign your preferred type of vehicle for the journey.
- Trip Type: Whether it is a one-way trip, round trip, airport transfer, multi-city tour, or full-day hire.
- Additional Messages: Any special requirements, luggage details, extra stops, or preferences you share with us.
2.2 Automatically Collected Information
When you visit our website, certain information may be collected automatically through cookies and similar technologies:
- IP Address: Your internet protocol address for analytics and security purposes.
- Browser & Device Information: Browser type, operating system, device type, and screen resolution.
- Pages Visited: Which pages you viewed, how long you stayed, and your navigation path on our website.
- Referral Source: How you found our website (search engine, social media, direct link, etc.).
- Approximate Location: General geographic location based on your IP address (city/region level).
2.3 Information from WhatsApp
When you contact us via WhatsApp for booking or inquiries, we may receive:
- Your WhatsApp phone number and profile name.
- Messages, trip details, and any media (photos, location pins) you share with us.
- Timestamps of your messages and communication history.
Note: We do not collect any sensitive personal information such as Aadhaar numbers, bank account details, credit/debit card numbers, passwords, biometric data, caste, religion, or medical history unless specifically and voluntarily provided by you for a particular purpose.
3. How We Use Your Information
The personal information we collect is used solely for the purpose of providing, improving, and managing our cab booking and travel services. Specifically, we use your information for the following purposes:
| Purpose | Description |
|---|---|
| 🚗 Booking & Service Delivery | To process your cab booking request, assign a driver, confirm your ride, and ensure smooth pickup and drop service. |
| 📞 Communication | To contact you regarding your booking status, send confirmations, share driver details, and provide trip updates via phone or WhatsApp. |
| 💰 Pricing & Quotation | To calculate and share the accurate fare for your requested route, vehicle type, and trip duration. |
| 🛡️ Safety & Security | To ensure the safety of our passengers and drivers, maintain trip records, and address any disputes or emergencies. |
| 📊 Service Improvement | To analyze usage patterns, understand customer preferences, and continuously improve our services, routes, and fleet. |
| 📢 Promotional Communication | To occasionally share special offers, new routes, or service updates (only with your consent, and you can opt out anytime). |
| ⚖️ Legal Compliance | To comply with applicable laws, regulations, legal processes, or government requests as required under Indian law. |
| 🛠️ Customer Support | To address your queries, resolve complaints, process feedback, and provide post-trip assistance. |
4. Information Sharing & Disclosure
We respect your privacy and do not sell, rent, trade, or lease your personal information to any third party for marketing or commercial purposes. Your data is shared only in the following limited and necessary circumstances:
4.1 With Our Drivers
Your name, phone number, pickup location, and trip details are shared with the assigned driver so they can contact you, reach the pickup point, and complete your journey safely.
4.2 With Service Partners
In certain cases, if we partner with other trusted travel operators to fulfill your booking (e.g., for specific routes or vehicle types), your trip details may be shared with such partners. These partners are bound by confidentiality obligations and are required to use your data only for completing your trip.
4.3 For Legal Requirements
We may disclose your personal information if required to do so by law, court order, government authority, or legal process. This includes compliance with the Information Technology Act 2000, Indian Penal Code, and any other applicable legislation in India.
4.4 For Safety & Emergency
In the event of an emergency, accident, or safety concern during your trip, your contact information and trip details may be shared with emergency services, hospitals, law enforcement, or family members as necessary to protect your safety and well-being.
Important: We will never share your personal data with advertisers, data brokers, or any unauthorized third party. Your information is treated with the highest level of confidentiality at all times.
5. Data Storage & Security
We take the security of your personal information very seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
Security Measures We Follow
- Secure Communication: All WhatsApp communications are protected by WhatsApp's end-to-end encryption.
- Website Security: Our website uses SSL/TLS encryption to protect data transmitted between your browser and our server.
- Access Control: Only authorized personnel within our team have access to your personal information, and they are bound by strict confidentiality agreements.
- Data Storage: Your booking records and communication history are stored securely on protected devices and systems with restricted access.
- Regular Review: We regularly review and update our security practices to ensure they meet current standards and best practices.
While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we promise to take every reasonable step to protect your information.
6. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.
What Are Cookies?
Cookies are small text files that are placed on your device when you visit a website. They help the website remember your preferences and improve your experience on subsequent visits.
Types of Cookies We May Use
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for the basic functioning of our website, such as page navigation and form submissions. |
| Analytics Cookies | Help us understand how visitors interact with our website by collecting and reporting information anonymously (e.g., Google Analytics). |
| Functional Cookies | Remember your preferences and choices to provide a more personalized experience. |
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or set preferences for certain websites. Please note that disabling cookies may affect some features of our website.
7. Third-Party Services
Our website and services may integrate with or link to the following third-party services:
- WhatsApp (Meta Platforms Inc.): We use WhatsApp as our primary booking and communication channel. Your messages are subject to WhatsApp's own privacy policy. We encourage you to review WhatsApp's Privacy Policy.
- Google Analytics: We may use Google Analytics to analyze website traffic and user behavior. Google Analytics collects anonymized data about your website visits. Review Google's Privacy Policy.
- Google Maps: We embed Google Maps on our website to show our office location. Google Maps may collect certain data as per their privacy policy.
- WordPress & Elementor: Our website is built on WordPress with Elementor. These platforms may use their own cookies and data collection mechanisms.
- Social Media Platforms: If we link to our social media profiles (Facebook, Instagram), those platforms have their own privacy policies governing data collection.
We are not responsible for the privacy practices of these third-party services. We encourage you to read their respective privacy policies to understand how they handle your data.
8. Your Rights & Choices
As a user of our services, you have the following rights regarding your personal information:
- Right to Access: You can request a copy of the personal information we hold about you at any time by contacting us.
- Right to Correction: If any of your personal information is inaccurate or incomplete, you can request us to update or correct it.
- Right to Deletion: You can request the deletion of your personal data from our records, subject to legal and operational requirements.
- Right to Opt Out: You can opt out of receiving promotional messages or marketing communications at any time by simply informing us via WhatsApp or phone.
- Right to Data Portability: You can request your data in a structured, commonly used format.
- Right to Restrict Processing: You can request us to limit the processing of your personal data in certain circumstances.
- Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw consent at any time without affecting the lawfulness of processing done before withdrawal.
To exercise any of these rights, please contact us using the contact details provided at the bottom of this policy. We will respond to your request within a reasonable timeframe, typically within 30 days.
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
- Active Booking Data: Retained during your trip and for a reasonable period after trip completion for customer support and dispute resolution.
- Booking History: We may retain your booking records for up to 3 years for operational, analytical, and legal compliance purposes.
- Communication Records: WhatsApp and phone communication records may be retained for up to 2 years for quality assurance and dispute resolution.
- Analytics Data: Anonymized website analytics data may be retained indefinitely as it does not personally identify you.
- Legal Requirements: Certain data may be retained longer if required by applicable Indian laws, tax regulations, or legal proceedings.
Once the retention period expires and there is no legal basis to retain your data, we will securely delete or anonymize your personal information.
10. Children's Privacy
Our services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 18 without the consent of their parent or legal guardian.
If a child under 18 books a cab or submits personal information through our website or WhatsApp, it is assumed that they have obtained proper consent from their parent or guardian. The parent or guardian is responsible for ensuring the accuracy and appropriateness of such information.
If we become aware that we have inadvertently collected personal information from a child under 18 without verifiable parental consent, we will take steps to delete that information as soon as possible. If you believe that a child has provided us with personal information without proper consent, please contact us immediately.
Parents and guardians are encouraged to monitor their children's internet and messaging activity and to help enforce this privacy policy by instructing their children never to provide personal information through any channel without their permission.
11. WhatsApp Communication Policy
WhatsApp is our primary channel for cab bookings, customer communication, and trip updates. When you communicate with us through WhatsApp, please note the following:
- All WhatsApp messages are protected by end-to-end encryption provided by WhatsApp (Meta Platforms Inc.).
- We store your booking details shared via WhatsApp to process your request and maintain booking records.
- Your WhatsApp profile name, phone number, and messages are visible to our authorized booking team members only.
- We will never ask you for sensitive information like bank passwords, OTPs, or credit card numbers via WhatsApp.
- We may send you booking confirmations, driver details, trip updates, and occasional promotional offers via WhatsApp. You can opt out of promotional messages at any time.
- Our team typically responds to WhatsApp messages within minutes, but response times may vary during peak hours.
Security Tip: Never share OTPs, bank PINs, or passwords with anyone claiming to be from Avinash Tour & Travels. Our team will never request such information. If you receive any suspicious message, please report it to us immediately.
12. Changes to This Privacy Policy
We reserve the right to update, modify, or change this Privacy Policy at any time without prior notice. Any changes will take effect immediately upon being posted on this page.
When we make significant changes to this policy, we will:
- Update the "Last Updated" date at the top of this page.
- Publish the revised policy on our website.
- If the changes are significant, we may notify you through WhatsApp or other communication channels.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.
13. Grievance Redressal
In accordance with the Information Technology Act, 2000, and the rules made thereunder, if you have any grievance, complaint, or concern regarding the collection, storage, or processing of your personal information by Avinash Tour & Travels, you may contact our Grievance Officer:
We will acknowledge your grievance within 48 hours of receipt and endeavor to resolve it within 30 days from the date of receipt. All grievances will be handled in accordance with the provisions of the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact us. We are committed to addressing your concerns promptly and transparently.
Located in: Kathiatali Higher Secondary School
Lachit Nagar, Uparbar, Lalung Gaon,
Kathiatali, Nambar Lalung Gaon,
Assam 782427, India
"Thank you for trusting Avinash Tour & Travels with your personal information. We are committed to safeguarding your privacy and providing you with the best cab booking experience across Assam, Arunachal Pradesh, and Meghalaya. Your trust is the foundation of our service."
15. Governing Law & Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Assam, India.
This policy is published in compliance with:
- The Information Technology Act, 2000
- The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- The Digital Personal Data Protection Act, 2023 (as applicable)
- The Consumer Protection Act, 2019
- Any other applicable laws and regulations of India
16. Consent
By using our website, contacting us via phone or WhatsApp, or availing any of our cab booking and travel services, you hereby consent to the collection, use, storage, and processing of your personal information as described in this Privacy Policy.
If you do not consent to the terms outlined in this policy, please refrain from using our services and do not provide us with any personal information.
For bookings made on behalf of another person, the person making the booking confirms that they have obtained the necessary consent from the concerned individual before sharing their personal information with Avinash Tour & Travels.
By proceeding with our services, you acknowledge that you have read, understood, and agree to this Privacy Policy in its entirety.
17. Disclaimer
While we make every effort to ensure that the information provided on our website and through our services is accurate and up-to-date, Avinash Tour & Travels makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information.
Any reliance you place on such information is strictly at your own risk. Avinash Tour & Travels shall not be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, arising out of or in connection with the use of our website or services.
Our website may contain links to external websites that are not operated by us. We have no control over the content, privacy policies, or practices of any third-party sites and assume no responsibility for them. We strongly advise you to review the privacy policy of every site you visit.
Have Questions About Your Privacy?
If you have any concerns about how we handle your personal information, or if you wish to exercise any of your data rights, please do not hesitate to contact us. Your trust matters.